Velocity Review

Terms of Service

Last Updated: May 21st, 2025

Velocity Review Terms of Service

1. Introduction

Welcome to Velocity Review! By using our platform, website, mobile app, and other services (collectively, the "Services"), you are agreeing to these legally binding terms. Please read them carefully.

These Terms of Service ("Terms") are a binding contract between you and Velocity Review LLC ("Velocity Review," "we," "us," or "our"). These Terms include and incorporate by reference our Privacy Policy and any other terms specifically referred to in any of those documents. By using any of our Services, you confirm that you have read, understand, and agree to be bound by these Terms.

If you don't agree to these Terms, you must not use our Services. If you are using our Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.

2. Services and Accounts

2.1 Our Services

Velocity Review provides a platform for businesses to solicit, collect, manage, and display customer reviews and feedback. Our Services may also include tools for business communication, marketing, analytics, and customer relationship management.

We continuously improve our Services and may add, alter, or remove functionality from time to time without prior notice. We may also suspend or stop providing our Services altogether.

2.2 Accounts

To access most features of our Services, you need to create an account. When you create your account, you must provide accurate and complete information. You're responsible for all activity that occurs under your account, including any activity by authorized or unauthorized users. You must keep your account credentials secure and must not share your credentials with third parties.

We may reclaim or repurpose account usernames at our discretion (for example, if an account has been inactive for an extended period).

To use our Services, you must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater.

3. Acceptable Use and Content Policies

3.1 Acceptable Use

When using our Services, you must comply with these Terms and all applicable laws, regulations, and industry standards. You must:

  • Respect the rights of others, including privacy and intellectual property rights
  • Only use our Services for lawful purposes
  • Comply with all applicable laws regarding marketing communications and consumer protection
  • Maintain the security of your account and the security of our platform

You must not:

  • Impersonate others or misrepresent your identity or affiliation
  • Circumvent any access restrictions or security measures
  • Share your account credentials with others or use someone else's account
  • Access or scrape our Services using automated methods without our prior permission
  • Attempt to disrupt or interfere with our Services or any other user's enjoyment of our Services
  • Transmit any viruses, malware, or other harmful code
  • Collect or harvest personal information from our Services without consent
  • Use our Services to generate or distribute spam
  • Violate any other restrictions in our terms and policies

3.2 Content and Reviews

You retain ownership of any content you submit through our Services, but you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, modify, create derivative works, perform, and distribute your content in connection with operating and providing our Services.

You are solely responsible for the content you submit through our Services, and you agree that your content:

  • Will not violate any third-party rights, including intellectual property rights and privacy rights
  • Will not contain material that is defamatory, obscene, harassing, abusive, or otherwise objectionable
  • Will not contain any material that is illegal or that violates any applicable laws or regulations
  • Will be accurate and not misleading or fraudulent

For users collecting reviews: You agree not to selectively solicit positive reviews or discourage negative reviews. You must not offer incentives for reviews unless the incentive is offered to all customers regardless of the rating given and such incentives are disclosed in compliance with applicable laws.

We reserve the right to remove any content that violates these Terms or that we otherwise find objectionable, at our sole discretion.

4. Fees and Payment

4.1 Fees

Some of our Services are offered for a fee ("Paid Services"). By using a Paid Service, you agree to pay the fees specified for that service. Fees are exclusive of taxes unless stated otherwise, and you're responsible for paying all applicable taxes associated with your purchase.

We may change our fees at any time by posting the changes on our website or by notifying you directly. If you continue to use Paid Services after a fee change, you accept the new fees.

4.2 Subscriptions

Some of our Paid Services are billed on a subscription basis ("Subscriptions"). Subscriptions automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. You can cancel a Subscription at any time through your account settings or by contacting us at support@velocityreview.com.

If you cancel a Subscription, you may continue to access the Subscription until the end of your current billing period, but you will not receive a refund for the current billing period. Upon cancellation, your access to the Subscription will terminate at the end of the current billing period.

4.3 Payment and Billing

When you sign up for a Paid Service, you must provide us with accurate and complete billing information, including your name, address, and a valid payment method. You authorize us to charge your payment method for all fees associated with your use of Paid Services.

If your payment cannot be completed, we may suspend or terminate your access to Paid Services. If your payment method fails or your account is past due, we may attempt to process the payment again at a later time, charge any other payment method you have on file with us, or contact you for an alternative payment method.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All intellectual property rights in our Services, including software, trademarks, logos, designs, and content created by us, are owned by Velocity Review or our licensors. Nothing in these Terms grants you any right to use our intellectual property except as explicitly stated.

You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless applicable laws prohibit these restrictions or you have our written permission.

5.2 Feedback

If you provide us with any feedback or suggestions regarding our Services ("Feedback"), you assign to us all rights in the Feedback and agree that we have the right to use the Feedback for any purpose without restriction or compensation to you.

6. Privacy and Data Protection

Our Privacy Policy describes how we handle the information you provide to us when you use our Services. By using our Services, you agree that we can use your information according to our Privacy Policy.

If you collect, use, or process personal information through our Services, you must:

  • Comply with all applicable privacy and data protection laws
  • Provide and adhere to a privacy policy that tells users what information you collect and how you use it
  • Obtain all necessary consents from users for the processing of their personal information
  • Implement appropriate security measures to protect personal information
  • Respond to user requests regarding their personal information

7. Termination

You can stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice.

Upon termination:

  • Your right to access and use our Services will immediately cease
  • We may delete your account and all related information and data
  • Any fees paid for current subscription periods will not be refunded

The following sections will survive termination: Intellectual Property Rights, Privacy and Data Protection, Disclaimers, Limitation of Liability, Indemnification, and Governing Law and Dispute Resolution.

8. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE MAKE NO WARRANTY THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS, BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES, DISTRIBUTED DENIAL-OF-SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VELOCITY REVIEW, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; AND (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF $100 USD OR THE AMOUNT PAID BY YOU TO VELOCITY REVIEW FOR THE SERVICES IN THE 12 MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF THIS SECTION WILL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT VELOCITY REVIEW HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless Velocity Review, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of any other person or entity; or (d) any content or information you submit, post, or transmit through the Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

11. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or related to these Terms or the Services are governed by the laws of the State of Montana, without regard to its conflict of law principles. Any legal action or proceeding relating to these Terms or the Services shall be brought exclusively in the federal or state courts located in Montana, and you consent to the jurisdiction of such courts.

If you are a consumer and reside in the European Union, you may benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

12. General Terms

12.1 Entire Agreement

These Terms, including our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Velocity Review regarding the Services and supersede all prior agreements and understandings, whether written or oral, regarding the Services.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

12.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of Velocity Review.

12.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.

12.5 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights on any person or entity who is not a party to these Terms.

12.6 Notices

Any notices or other communications provided by Velocity Review under these Terms will be given by posting to our website or by email to the address you provide to us. You may provide legal notices to us by mail to: Velocity Review LLC, 1902 Chinook Ct, Belgrade, MT 59714, or by email to legal@velocityreview.com.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Velocity Review LLC
1902 Chinook Ct
Belgrade, MT 59714
Email: support@velocityreview.com